TeamFrame - Work management for service delivery excellence, time after time after time.

TeamFrame helps teams execute and constantly improve standard, proceduralised services, activities or projects. TeamFrame is a unified service delivery solution that enables companies to improve workforce productivity through efficient communication and progress measurement of work packets assigned to a distributed, mobile and often transitory field force.

TeamFrame enables companies transition from a hero-led and sometimes haphazard service delivery approach to a definable and repeatable method that delivers consistent and cost-effective service excellence. TeamFrame enable a company to build templates that define complex services and use these to schedule and assign workpackets that maximise workforce utilisation across multiple service projects.

By using templates to define and assign work, TeamFrame allows companies to focus on standardising the 80% of company business that can be "commoditised" and charging a premium for the "custom" 20%.

TeamFrame provides a robust and practical mechanism for the capture, sharing and application of corporate memory than can be easily integrated into existing workplace environments. It's collaborative and flexible template approach to work scheduling, resource planning, progress and time capture, and status reporting - both within the company and across organisational borders - is easy to learn and to use.

According to Booz | Allen | Hamilton, to meet customer expectations and maintain profit margins service companies need to :

Improve operations capability and reduce costs by designing processes for speed and quality.
Separate common from unique product characteristics to extract the most value from commoditised processes and to maximise the gains from variety.
Adopt tailored business streams to segment simple and complex offerings and to industrialise the routine while saving more flexible processes for products targeted at the few customers who demand them (and will pay for them).
Push decision making and responsibility to frontline managers who interact directly with customers.

TeamFrame is for small repeatable projects that can be quickly adapted to meet custom needs. In order to effectively manage small projects, project management methodologies and frameworks designed for large projects are typically cumbersome and overkill. And a job by job scheduling solution (man and a van) does not address the complexity of a service delivery activity comprising multiple non-project dedicated expert resources.

Because projects are smaller, it is often tempting for businesses to skip the planning phase and dive right into work, on the assumption that the execution process is optimised. Unfortunately, without a disciplined approach to managing the small project, essential steps are sometimes skipped, done out of order or done later than desired. Steps include timely customer and management reporting, cost and risk management, work scheduling and monitoring progress, issue tracking, change management, and process quality monitoring. This makes it difficult for companies to consistently identify area for process improvement, and to communicate current “best practice” to distributed and transient teams.

TeamFrame is therefore designed and built to allow companies to refine and integrate their actual process methods into a shared best practice environment accessible by all service delivery participants. It extends the ideas of risk management and process improvement well beyond the realms of traditional project management, in a simple easy-to-do way.

Using TeamFrame provides an accessible work and resource management environment that works as “part of” the daily processes and enables task allocation to be more effective and responsive to change. It also enables the management teams to better monitor the many activities and projects their teams are involved in order to make more informed decisions, and to improve their ability to report on status and progress.

There are many direct and indirect benefits that flow from TeamFrame and they range from organisational wide growth enablers down to personal job satisfaction benefits for an individual who feels that their voice is being heard.

The overriding and key benefits of TeamFrame stem from its being a shared and real-time collaborative environment for activity scheduling, communication and recording. The system is intuitive to use through an Internet browser access.

Provided as an ASP solution TeamFrame eliminates many of the IT issues that need to be overcome to provide comprehensive solutions such as server installations and desktop software management issues.

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think.plan.do^® is Crux Cybernetics' Enterprise Process Scheduling engine that drives the TeamFrame application suite.

TeamReport	real-time multi-project summary and detail reporting
TeamConnect^®	project portfolio planning, resource scheduling and work allocation
TeamDo^®	job lists, progress reporting and timesheets
TeamTalk^tm	recordable desktop video conferencing, whiteboard and chat

TeamReport provides configurable enterprise reporting. Access multi-project progress information and up-to-date status overviews on demand. No more need to ask for the facts, just see for yourself.

TeamConnect enables project participants to efficiently work together on multiple projects. Resource allocation, risk management, and powerful communication features ensure your projects succeed.

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TeamDo clearly communicates work information. Give and receive instant feedback on job status and time spent, add or assign new jobs, and track progress at a simple glance on work you’ve given to others.

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TeamTalk is a recordable video conference, chat and whiteboard project communication tool. Communicate online with your project teams wherever they are, and access previous meetings or decisions.

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